Trust My Garage is an RMI-backed, consumer focused programme designed to raise the awareness and perceived quality of service & repair garages in the UK while providing consumers with total confidence in the work being advised and completed.

This is a unique programme as it is free to current RMI members, has no ties to other products and services, and has a consumer guarantee backed by the RMI. It brings added value for consumers using recommended garages by providing such things as automated reminders for service, MOT, road fund licence and insurance as well as special offers and advice relevant to them.

The RMI wishes to further improve the experience of a car owners in the UK and make what is, after all, a distress purchase less stressful, while providing confidence that the work required is being done at the right time, to the right quality, using technically qualified and competent technicians at a highly competitive price.

The scheme is also designed to further enhance membership of the RMI by adding to an already extensive portfolio of goods and services designed to make running today’s garage simpler and less stressful for the owner; and to reduce the everyday costs associated with the business.

It also allows consumers to benefit from using our members and to further develop the existing relationships between them. It’s about raising industry standards.

Yes – however, to qualify, you must also be a current member of the RMI, carry out vehicle repairs and servicing, and agree and adhere to the Trust My Garage terms and conditions.

More accurately, why wouldn’t you want to register? This is a unique opportunity to promote your business to both existing and prospective customers, offering them a level of service second to none, with a unique customer guarantee, at no extra cost to you or your business.

The scheme also provide those without the all-important web presence, plus the opportunity to enhance this through a low cost RMI supported facility. Who wouldn’t want new customers contacting them for work?

If any customer is not happy with the work you have carried out for them, they can follow the RMI's complaint process. If at the end of that process an award is made against you, the RMI guarantees payment of that award up to the maximum sum of £1,000.

This is designed to enhance both parts and labour warranties already offered, providing you – the member with a unique selling point. No other organisation offers this to its members and their customers.

All reasonable steps and the formal procedure must be carried out before the guarantee can be relied upon.

None that we are aware of. All we ask is that the process for customers and members for activating this is fully complied with. The full details are provided in the literature for the claims procedure.

Naturally, we will work with both parties at all times to ensure mutual satisfaction.

Simply as stated before – NOTHING. It’s free to current RMI garage members carrying out service & repair as part of their annual subscription.

No. As goods and services are introduced, there may well be some contribution, but these will be fully discussed with the members before they are introduced.

Other codes are based on two major factors: either an enhanced membership/franchise fee on an annual basis; or on a contractual obligation to purchase goods and services from the code supplier.

This can range from a couple of hundred pounds a year to several thousand and is a recurring charge. Trust My Garage is FREE to current RMI service & repair garage members.

By registering for Trust My Garage, you are expected to adhere to an enhanced RMI Code of Practice relating to service & repair. Within membership, there is also a requirement to sign up to and honour the Trust My Garage Customer Charter, which must be prominently displayed at all times.

Membership will mean a commitment to constant improvement of your business and to ensure that all staff are fully trained and supported in their personal development, and that you will meet or exceed the Trust My Garage Customer Charter.

The primary benefit should be more customers through your door as the Trust My Garage programme gains traction with consumers and motoring organisations.

Trust My Garage marketing has been developed, along with both free and low-cost contributory marketing and point-of-sale materials.

Second and third stage developments will enable you to contact your customers as part of the service etc reminder system built into the website.

More customers, fewer costs, free advertising, web presence and more profit. Not to mention the opportunity to promote the unique guarantee.

There are two methods and we have made these as simple as possible to complete. One method is to contact our member services team in Mansfield, who will be happy to do this for you over the phone. However, this will not allow you to provide the photographs etc to populate YOUR page on the Trust My Garage website at this stage.

The second method is to register online. Your membership number will be your current RMI membership number and you will create your own password.

You will be asked to provide some key information regarding your business e.g. address, contact name and phone number. We will also give you the opportunity to supply us with details about the goods and services you offer such as MOT and exhausts etc.

Either way, we urge you to join – after all why wouldn’t you?

You will receive a confirmation email which will include your login details to access the Trust My Garage members only section.

Yes to all. If you fail to meet the requirements of the registration process, you will not be permitted to join Trust My Garage. We will, however, work with you to help you meet any criteria you fail. Your membership can be suspended and revoked if you fail to honour the programme or if three claims are made against the guarantee. Again, we will work with you during this process to ensure full compliance.

Check the website on a regular basis.